Start for freeStart for freeLast updated: 6 September 2026
We want you to be confident trying Cadiance. This page explains, in plain terms, when you can get your money back.
Start with a 7-day free trial. Cancel before it ends and you are never charged.
If you do convert to a paid plan and it turns out Cadiance is not for you, email us within 14 days of your first charge and we will refund it in full. No explanation needed.
You need to enter payment details to start your trial, but nothing is charged during the trial. At the end of the 7 days your subscription converts automatically to a paid monthly plan and your card is charged.
You will receive an email reminder before that happens, and your trial end date is shown in your account at all times. You can cancel at any point during the trial from your account settings, at no cost.
If you have been charged for your first month and you are not satisfied, email [email protected] within 14 days of that charge. We will refund it in full, no questions asked.
Refunds are issued through Lemon Squeezy, our merchant of record, back to your original payment method. They usually appear within 5–10 business days depending on your bank.
Combined with the free trial, that gives you roughly three weeks to decide.
You can cancel any time from your account settings. When you cancel:
We do not charge cancellation fees and we do not require notice periods.
The 14-day guarantee covers your first paid charge. Ongoing monthly renewals are not refundable, because you can cancel at any time before a renewal and your next payment date is always shown in your billing settings.
If a renewal was charged in a way you did not expect, contact us anyway. We would far rather sort it out directly than have you dispute the charge with your bank.
Team plans are priced per Executive seat. Communications Manager accounts do not consume a seat and are not charged for.
Adding a seat while you are still on your free trial ends the trial immediately and starts your paid subscription at that moment. You will be charged straight away. If you want to use the full 7 days first, add seats after your trial converts.
Seat changes on a paid plan are handled through Lemon Squeezy and are charged according to their billing terms for your subscription. Removing a seat does not entitle you to a refund of the current month.
Email [email protected] from the email address on your account. Tell us you would like a refund. That is the whole process. We respond within one business day.
This policy sits alongside your legal rights, it does not replace them. Nothing here limits any right you may have under the South African Consumer Protection Act, the Electronic Communications and Transactions Act, or consumer protection law applicable where you are.
Cadiance is a product of SHIZ Media (Pty) Ltd.